Frequently Asked Questions
You can track your order as soon as it is shipped out. To know the status of your item real time, just tap on the tracking link in the email sent to you.
We support the following payment methods :
- Cash on Delivery ( Available in selected pincodes)
- Credit Card
- Debit Card
- Netbanking
Manerazz reserves the right to determine the COD Limit, based on customer purchase history and pattern.
For refunds taken into source accounts via UPI & Wallet, your refund will reflect instantly(48hrs in case of delay).For refunds taken to source accounts (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.
The COD fee is non refundable incase of unlikely event of cancellation or partial or full return of the order . Please note the order value is calculated after all the GST/VAT ,discounts and other applicable charges have been applied .
Orders can be cancelled till the time they are in the processing stage .Orders once shipped can not be cancelled .
This is easy , you can log onto our website , go to My account section , enter the relevant details , select the order you would like to return and click on the return/Exchange and follow the instructions on the page.
We do not accept returns , on below categories like swimwear , lingerie , perfume , deodrant. Haircare, innerwear, shaving ,skincare, silver jewellery , idols and coins, makeup , maternity and beauty and care, electronics, baby care. To be certain if the product is non-returnable you can refer to the disclaimer provided on the product page.
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.
Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.
Shoot us an email at hello@64.227.125.45 or give us a buzz at +91 77109 92341. We’re here to help!
Absolutely! At Manerazz, our team of expert stylists is here to assist you in finding the perfect ensemble tailored to your unique preferences and needs. Whether you’re seeking a specific style for an upcoming event or need advice on color coordination or flattering silhouettes, our stylists are dedicated to providing personalized solutions. For all your styling inquiries, feel free to reach out to us via email at maneraz.com or give us a call at +91 7710992341. Our team is available Monday through Friday from 10 am to 8 pm EST, ready to elevate your wardrobe with confidence and flair.
If you’ve spotted something you love but it’s not currently available for online purchase, don’t worry. Simply send us an email at hello@64.227.125.45 with details of the item you’re interested in, and our team will get back to you within 24 hours.
A:At our core, we’re committed to expediting the delivery of every order. The timeframe for delivery typically spans between 2 to 9 working days, contingent upon your location. However, we’re relentless in our pursuit to shorten this duration whenever feasible. To ascertain the anticipated delivery date for your specific area, simply input your pin code on the product display page.
A:We use secure delivery partners for pickup and deliveries , your package will be shipped in a tamper proof package with a serialised number and the same will be shared with you via SMS to ensure the secure delivery of your order.
