Refunds and Returns Policy

Manerazz’s Return and Exchange Policy: How Does It Work?

Manerazz’s returns and exchange policy gives you the option to return or exchange items purchased on Manerazz for any reason within the specified return/exchange period (check the product details page for the same). Returns will be picked up from the same address where the product was delivered. Feel free to try on a product, but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging.

If a Seal Tag is received with the item, ensure it remains attached and intact to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us.

Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
Self-Ship: If we don’t offer a pick-up at your location, we will credit the shipping costs in the form of Manerazz credits, provided the product meets the return policy and you have shared a scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick-up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes, in which case the refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item due to a mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost.

However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.

If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Manerazz for the same or different sizes of the same style or for any other item of the same or different value from Manerazz within the specified exchange period, subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy

Non-returnable items: Swarovski, Precious Jewelry, Rayban Sunglasses, Socks, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

Limited return/exchange period: Some products like fine jewellery, watches, and selected items which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged, not returned. Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged post-delivery.

Innerwear, Sleepwear, and Lingerie items: Due to their intimate nature, we handle returns for certain Innerwear, Sleepwear, and Lingerie items differently. Only self-ship return is allowed for such items; hence pickup facility will not be available. Also, these items cannot be exchanged.
Original condition: All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (e.g., shoes must be packed in the original shoe box).
Under Exchange Policy:

Note: Exchange/Replacement will be delivered to the same address where the original product was delivered. If you wish to receive an exchange to a new address, we recommend returning the item for a refund and placing a new order with the new address.

a) If you choose to exchange the item purchased by you on Manerazz within the specified exchange period for the same size or different size of the same style, you will be provided with a replacement of the item, free of cost.

b) If you choose to exchange an item purchased by you on Manerazz for any other item of the same or different value from Manerazz. In such a case, if the exchanged item is of higher value, differences in the amount will be charged to you, and if the exchanged item is of lower value, differences in the amount will be refunded to you post successful pick-up of the original item from you.

c) The net amount paid by you (excluding instant cashback/discount) to purchase the original item will be considered to calculate the difference in the amount of the original and exchanged item, which will be payable by you or refundable by Manerazz as the case may be, for an exchange.

d) The applicable refund for exchange will be triggered post successful pick-up of the original item from you.

Exchanges are only allowed for pin codes which are serviceable for an exchange.
An item cannot be exchanged for multiple products, and you are allowed to select a single item for exchange. However, you can exchange multiple items at a time by initiating separate exchange requests for each item.

Non-returnable products/categories cannot be exchanged.

Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.

Manerazz reserves the right to restrict the exchange of the items purchased on Manerazz if the customer in any way breaches or misuses this policy, as determined in Manerazz’s sole discretion. In case you have purchased an item with a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

Manerazz will not be liable for products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Manerazz would not be accountable for the misplacement or replacement of the product and is not responsible for its delivery back to the User.

If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt being shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails, the product will be reshipped back to you.

Need more help?

Contact us at business@manerazz.com for questions related to refunds and returns.